Terms of Service

1. Who we are

ConaSnap is operated by Conaprojekt, Luka Godnič s.p., Trstenik 74, 4204 Golnik, Slovenia ("we", "us"). Full provider details are in the Legal Notice. Contact: info@conasnap.com.

These Terms of Service ("Terms") govern your use of the ConaSnap mobile applications, the ConaSnap admin dashboard, and related services (together, the "Service"). By creating an account or using the Service you accept these Terms.

2. The Service

ConaSnap turns spoken construction site updates into structured, multi-language PDF reports. A recorded voice note is transcribed and structured with the help of automated (AI) processing into a draft report, which you review and edit before sending. On send, the report is translated into your selected languages, compiled into a PDF, and emailed to the recipients you choose.

3. Business use

The Service is designed and offered for professional and business use in the construction industry and related fields. By accepting these Terms you confirm that you use the Service in the course of your business, trade, or profession, and not as a consumer.

4. Accounts and organizations

You must provide accurate information when registering and keep your login credentials confidential. Accounts belong to an organization; organization administrators manage projects, members, recipients, and branding for their organization.

You are responsible for all activity that occurs under your account. Notify us without delay at info@conasnap.com if you suspect unauthorized use.

5. Subscriptions and payment

The Service is offered in subscription plans with defined limits (such as the number of projects, report languages, and recipients). Current plans, prices, limits, and any trial conditions are published on the pricing page and form part of these Terms.

Subscriptions are billed in advance for the selected billing period via our payment provider (Stripe) or, where separately agreed, by invoice. Prices are stated on the pricing page together with applicable VAT treatment. Plan limits are enforced in the app and on the server.

6. Term, renewal, and cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You may cancel at any time; cancellation takes effect at the end of the current billing period. Amounts already paid for the current period are not refunded, except where required by mandatory law.

We may suspend or terminate access for material breach of these Terms, non-payment, or misuse of the Service, after notice where reasonably possible. We may suspend access immediately, without prior notice, where necessary to protect the Service, our systems, or other users.

7. Your content and your review responsibility

You retain all rights to the content you create with the Service — voice recordings, transcripts, report texts, photos, and generated PDFs ("Your Content"). You grant us the licence needed to operate the Service: to store, process, transcribe, translate, compile, and transmit Your Content on your instructions.

Automated transcription, structuring, and translation may contain errors. The Service is built around a mandatory review step: no report is sent until you have reviewed and explicitly confirmed it. You are solely responsible for the accuracy and completeness of every report you confirm and send, and for verifying translations where they matter to you.

You warrant that you have the necessary rights and, where applicable, consents for Your Content — including photographs of the site and of persons appearing in them — and that Your Content does not infringe third-party rights or applicable law.

The Service provides AI-assisted transcription, translation, and document generation. It does not constitute professional, legal, engineering, safety, or regulatory advice, and should not be relied upon as such.

8. Intellectual property

The Service — including its software, user interfaces, trademarks, logos, designs, documentation, and all related intellectual property rights — is owned by us or our licensors and is protected by applicable intellectual property law.

These Terms grant you only a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No ownership or intellectual property rights are transferred to you.

9. Confidentiality

We treat Your Content as confidential and use it only as necessary to provide and improve the Service, comply with legal obligations, or as otherwise described in the Privacy Policy. We will not intentionally disclose Your Content to third parties except as required to operate the Service or where required by law.

10. Acceptable use

• Do not use the Service for unlawful content or purposes.
• Do not attempt to breach, probe, or circumvent security measures or plan limits.
• Do not reverse engineer, copy, or resell the Service or provide it to third parties as your own service without our written agreement.
• Do not use the Service to send unsolicited bulk email; report recipients must have a legitimate connection to the project.

11. Third-party services

The Service relies on carefully selected third-party providers — for hosting, speech-to-text and AI processing, email delivery, weather data, and payments. These providers are listed as processors in the Privacy Policy. We are not responsible for interruptions originating with third-party providers, but we make reasonable efforts to restore the Service promptly.

12. Availability and changes to the Service

We make reasonable efforts to keep the Service available, but do not guarantee uninterrupted or error-free operation. Maintenance windows and updates may temporarily limit availability.

We develop the Service continuously and may add, change, or remove features. If a change materially reduces the core functionality of your plan, we will notify you in advance where reasonably possible.

13. Liability

To the extent permitted by law, our total liability arising out of or in connection with the Service is limited to the amount you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. We are not liable for loss of profit, loss of business opportunities, loss of data, or any indirect, incidental, special, or consequential damages.

Nothing in these Terms excludes or limits liability for intent or gross negligence, or any liability that cannot be excluded under applicable law.

14. Force majeure

We are not responsible for delays or failures in performing the Service caused by events beyond our reasonable control, including internet outages, cyberattacks, failures of third-party providers, natural disasters, war, strikes, or governmental actions.

15. Data protection

The processing of personal data in connection with the Service is described in the Privacy Policy. Use of cookies on this website is described in the Cookie Policy.

16. Data retention

Content you delete in the Service is removed from the active system; it may remain in backups for a limited period until those backups expire.

After your subscription ends, we may retain Your Content for a limited period to enable data export, backup restoration, or compliance with legal obligations. After that period, Your Content is deleted or anonymized in accordance with the Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable advance notice by email or in the admin dashboard. Continued use of the Service after the changes take effect constitutes acceptance. If you do not agree, you may cancel your subscription before the effective date.

18. General provisions

Assignment. We may transfer these Terms and the related contractual relationship to a third party as part of a transfer of our business or the Service (for example, in a reorganization, merger, or sale of the business). Your rights under these Terms are not diminished by such a transfer.

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Legal Notice, and the applicable pricing page, constitute the entire agreement between you and us regarding the Service and supersede any prior understandings relating to the Service.

Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect. The invalid provision is replaced by a valid one that comes closest to its original intent.

Waiver. If we do not immediately enforce a right under these Terms, this does not mean we waive it or that we will not enforce it later.

19. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules. The courts competent for the seat of the provider have jurisdiction over any dispute, unless mandatory law provides otherwise.

20. Contact

Questions about these Terms: info@conasnap.com.